We work hard at The Secure-store to not just match our customers expectations but exceed them. We are very proud that a significant source of new business comes from customer recommendations, referrals and original customers returning. We strive to continually improve and are always pleased to receive feedback from customers and many are kind enough to provide comments which they have allowed us to share.
"Friendly and accomodating staff. I would certainly store my goods at the Secure-store again."
Alan Thomas Potton, Beds
"I had to store my personal possessions and those of my two children for a period. The Secure-store provided an ideal solution.”
Rod Jones Leighton Buzzard
Very high standard – spotlessly clean, well maintained
"My partner and I were moving from Hitchin to Letchworth but had to stay in rented accomodation until our new house was ready. We had never used a storage facility before and so were unsure of the whole process. We need not have worried as the staff were nothing short of excellent. We were advised
Caroline & Billy Letchworth
"I would like to thank you for what has been a very convenient and user friendly service."
Natalie Compton Millstream Close, Hitchin
"The all in price with no added extras was excellent. The staff were flexible and courteous."
Paul Webster Leighton Buzzard
Good selection of storage spaces available
"Helpful staff and good selection of storage spaces available."
Chris Smith Letchworth
Good value for money
"It was very good value for money…clean and secure…you could come and go as you pleased and always plenty of trolleys available.”
Mrs S.Dunn, Stevenage
Very easy to access
"Felt that the furniture was very safe for the 12 months that we stored it. Very easy to access whenever we needed to."
M. Feinhols Dingle Dell, LB
"Many thanks for the security you gave my property; the kindness and happy disposition of your staff was a pleasure, not seen very often these days. I'd not hesitate to recommend you to anyone needing storage. Many thanks also for the cheque."
Mrs Sherreard Leighton Buzzard
Very friendly and well informed and polite
"The manager was very friendly and well informed and polite. I was impressed by the professional and well kept building as well. I never felt apprehensive about leaving my possessions with you. The price was very reasonable, by far the cheapest and the sizes of the storage rooms was impressive. I have no complaints whatsoever
Ms Eastwood Letchworth
Perfect for our needs
"No comment - perfect for our needs."
James Jamas Leighton Buzzard
"A well operated operation and a first class, friendly service. The security features and cleanliness were excellent and staff were always helpful." ,
Mrs Campbell Linslade
I loved the security system
“The service was always excellent...I loved the security system…not having to worry about my belongings while I was sorting out the rest of the chaos in my life!” Helena Goldsmith Whitwell, Hitchin. "Close to home and I was able to enter when I needed."
Vincent Gillingham Stoke Hammond
Convenient location and easy parking
"Friendly, professional & helpful staff with a convenient location and easy parking. The storage is always clean easily accessible and a pleasant place to be. I have been very pleased that I chose to use the Secure-store."
David Goode Longridge, Lancs
I cannot fault it
"The Secure-store really understands customer care. I really can't see how you could improve the service you offer! I cannot fault it. Many thanks."
R.Balding Whitchurch, Bucks
Huge thank you
"We would just like to say a huge thank you for all your help with storing our 'home! You went above and beyond and we really appreciate it. Many thanks"
Mandy & Mark Cruise. Glebe Road, Letchworth
"We were very satisfied with our short stay following our move back to England. The staff were very helpful and we would be happy to recommend The Secure-store to anyone who needs storage."
Mr & Mrs Harold Stevenage
The manager was helpful
"The manager was helpful when I rang on less than seven days notice to remove goods from storage. Thanks for the refund, I was not expecting it!"
Lyn Johnstone Letchworth
What we needed, when we needed it
“The secure-store provided just what we needed, when we needed it.”
Martin Rickerd Linslade
Liked the convenience and service
"We stored our surplus furniture and other possessions when we downsized and liked the convenience and service."
M.Lerego Leighton Buzzard
Super facility and service
"Thank you for your super facility and service over the past year, it has been very much appreciated. We have recommended it to numerous people. Thanks again and should we require storage, short or long term, we will be back. Yours sincerely"
M.R. Windsor Ave Leighton Buzzard
We would certainly recommend you
"The manager went out of his way to ensure that everything was satisfactory and we had an appropriately sized unit. We would certainly recommend you."
Worry free service over the past 18 months
"I would like to take this opportunity to thank 'secure storage' for a worry free service over the past 18 months."
Graham McDonough Leighton Buzzard
"The whole experience was first rate and made very straight forward by the staff. It was very convenient to get in and out easily as I was under time pressure to move my stuff."
David Utting Rochester Mews
Thanks once again
"Thanks once again, for your services, as you know we were very pleased with."
Mr & Mrs Butler Houghton Regis storage
“Excellent service. Will certainly use again for next move.” Mr P.V. Beechey
Mr P.V. Beechey Eggington
"Friendly staff who were helpful when I needed more or less space. I particularly like the fact that I knew how much I was paying (no extras). I also felt confident that my property was secure. The staff were always helpful and reliable. I would definitely use your services again."
Anne Barrett Beaudesert
We would like to thank all those customers that have given feedback and invite all current customers to do so too. Apologies if we have yet to list your comments, we do appreciate them all…and for the many customers that have kindly provided verbal gratitude, we also thank you. Many of these customers became friends and we will miss them.