Insurance Terms and Conditions For The Secure-store


Cover is provided for the following named perils: Fire, Lightning, Aircraft, Explosion, Earthquake, Riot, Strike, Civil Commotion, Malicious Damage, Storm, Flood, Water Ingress, Burst pipes, Escape of water from Fixed Installations, Impact by Vehicles, and Theft  (following forcible and/or violent entry to or exit from the building or unit). This is not an All Risks policy.

Your property is covered from the time it is placed into the storage unit until the time it is finally removed from storage, subject to you maintaining the insurance by payment of the required premiums for the full period of storage and subject to the terms, conditions and exclusions of the insurance.


If your goods in storage under this insurance are, at the time of loss or damage, collectively of greater value than the value declared on your acceptance form, then you shall only be entitled to recover from insurers the same proportion of the loss as the declared value bears to the actual value of your property in the event of a claim.


Where any insured item consists of articles in a pair or set this policy is not to pay more than the value of any particular part or parts which may be lost or damaged without reference to any special value which such article or articles may have as part of such pair or set, nor more than a proportionate part of such pair or set.

Secure-store Insurance

Proudly Providing Self Storage Solutions for the Three Counties:


Insurer’s liability is limited to the reasonable cost of repair and no claim will be considered in respect of any depreciation in value of any item as a result of such repair.


This insurance will accept claims on a losses discovered basis. That is to say any loss discovered during the period of this insurance. The clause, however, shall not affect any rights the Insurer may have to affect recovery of such losses discovered.


Where any claim includes loss of or damage to documents. Settlement shall be limited to the sum insured requested by the customer and agreed by the Self Storage company. The basis of settlement will be the indemnification of the customer for reasonable costs of printing and/or reconstruction. Including, where applicable, fresh research or exploration to obtain essential information.


If you make any claim knowing the same to be false or fraudulent as regards the amount or otherwise. This insurance shall become void and all claims hereunder shall be forfeited.


If any loss or damage occurring under this policy is covered by any other insurance at the time of such loss or damage, no cover will be afforded by this policy.


Insurers will take into consideration the age, quality, degree of use and consequent market value of items when calculating settlement of any claim.


A) Loss or damage to cars or other motor vehicles including motor cycles and mopeds. Caravans, boats and/or trailers other than whilst being carried within a closed vehicle, or within a trailer specially constructed or adapted for the purpose. But including loading and unloading, and storage within a suitable building where carried or stored as an incidental part of a domestic removal and/or storage contract.

B) Loss or damage due to mechanical, electrical or electronic derangement unless shown to be as a result of physical external damage to the item concerned as a direct result of an insured peril.

C) Loss or damage to jewellery, watches, trinkets and precious stones. Or precious metals, coins, money, deeds, bonds, securities and stamps or collections of a similar kind.

D) Loss or damage caused by wear and tear, gradual deterioration, warping or shrinkage. Moth, insect or vermin caused by an external source. Unless it can reasonably be demonstrated that such loss or damage arose as a direct result of the actions of failings of the Self Storage Company or it’s subcontractors, agents or servants.

E) Any indirect loss even if this results from the incident that caused you to claim under this policy.

F) Loss or damage to refrigerated or frozen food and/or drink, plants, house plants, brittle objects. Or items with inherent defects howsoever caused and/or goods likely to encourage vermin or other pests or to cause infestation.

G) Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items. Including gas bottles, aerosols, paints, firearms and ammunition.

H) Animals and their cages or tanks including pets, birds or fish.

I) Mysterious disappearance of customers goods in store. Unless evidence can be provided to prove beyond all reasonable doubt that the loss is solely attributable to the dishonesty or connivance of the Insured’s employees.

J) Theft or attempted theft which does not involve entry to or exit from the storage premises by forcible and/or violent means.

K) Radioactive contamination, Chemical, Biological, Bio-Chemical & Electromagnetic Weapons Exclusion.

L) Loss or damage caused by War, invasion, act of foreign enemy hostilities (whether war be declared or not) civil war, rebellion, revolution, insurrection or military or usurped power.

M) Loss or damage caused directly by pressure waves caused by aircraft and other aerial devices travelling at sonic or supersonic speeds.

N) Loss or damage caused by Terrorism.

O) Mould and/or Mildew unless it can be reasonably demonstrated that such loss or damage arose as a direct result of an insured peril.

P) Inherent vice.


It is a condition precedent to liability that you notify us of claims immediately upon discovery of loss or damage to your property or at the time of moving your property out of store whichever occurs first and confirm the same to us in writing within 7 days of discovery of the loss.

Insurers upon receipt of notification shall have the right but not the duty to appoint loss adjusters and to inspect the Insured’s records. You shall, in the event of an incident likely to give rise to a claim: –
Give immediate notice to police in respect of:

  1. Loss or damage by theft or attempted thereat
  2. Loss of money by any cause whatsoever
  3. Loss or damage by malicious persons

In respect of loss or damage to property, you must supply the Insurers with proof that such loss or damage has taken place and provide documentary evidence to support the amount being claimed.

EXCESS  The first £50.00 of every claim for loss or damage covered by this insurance shall be borne by you.

Insurance for Bedfordshire


You have the right to cancel this insurance without penalty at any time prior to you placing your goods into store. Once the goods are placed into store, your right to cancel ceases and you will be charged the full premium for the insurance up until when you are next due to pay a renewal premium as agreed with us (usually one month). You are then free to cancel this insurance at any time subject to 7 days notice.


It is your responsibility, to ensure that all material facts have been disclosed to us, i.e. any facts which may affect the Insurer’s view of the risk. If you are unsure of whether a fact which has not been detailed in the insurance proposal you have completed needs to be disclosed, it is recommended that details are provided to the insurers for consideration.

Please also ensure that all the information provided by you in your proposal is correct as these details will form the basis of the insurance contract between you and the insurer. If your circumstances change between the date you purchase the policy and the date when you require the policy to commence, please tell us.  Incorrect information or failure to disclose all material facts could invalidate all or part of the cover and result in a claim being declined.


We want to provide you with a prompt, efficient and professional service in all our dealings with you. In the unlikely event that you have a complaint, in the first instance please contact:

Customer Care Manager

Leighton Buzzard Self Storage Ltd,  Halyard House, 1 Works Road, Letchworth Garden City,  SG6 1FR

Telephone number: 01462 674666,    Email:

We are committed to dealing with any complaints promptly and efficiently. We have a complaints process, a copy of which is available upon request. We are members of the voluntary jurisdiction of the Financial Ombudsman Service (FOS).


Insurance Premium Tax will be charged where applicable, in accordance with current legislation.


The rights and obligations of the parties under this policy shall be governed by English Law and the courts of England and Wales shall have exclusive jurisdiction to adjudicate any dispute.

The Secure-store is the trading name of Leighton Buzzard Self Storage Ltd. The Insurance Contract and / or paperwork might use either term.

NB Please note that the above insurance terms and conditions should not be relied upon as they are merely the likely terms. Customers should rely solely on the actual wording of their insurance contracts. Please also note that failure to pay insurance premiums when invoiced will invalidate any insurance cover.